Verisma Request App (VRA) Simplifies the Medical Records Request Process for Patients
WASHINGTON–(BUSINESS WIRE)–Verisma, the leader in release of information (ROI) automation systems for the healthcare industry, today announced the launch of an industry first – the Verisma Request App (VRA) – a self-service online request solution targeted to the specific needs of not just patients, but all types of requestors. VRA gives healthcare providers an additional tool for improving patient satisfaction by making the medical records request process available 24/7. Ultimately VRA will facilitate not only automated requests but also automated fulfillment of requests.
Verisma is taking a phased approach to launching the new app. VRA Phase I focuses on patient access, specifically requests for medical records by patients and patient representatives. Via the hospital’s website or patient portal, patients and their representatives complete an intuitive online authorization form that replaces the current process of completing the form by hand and mailing it, faxing it, or delivering it to the provider. From the provider’s perspective, VRA helps drive traffic to the patient portal.